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FAQ

What's is your turnaround time?

We try our best to get all our orders out in a timely manner. We shoot for shipping order out generally within 2-3 weeks. As this is a family run business, emergencies do arise and things may take a little longer. If you purchased during a sale, please allow maximum turnaround one as we don’t offer sales often, we have a higher turn around time during those  

Who makes your products?

My husband and I work hard to make and produce all our items. It has become a family business that we love so much. My husband owns Wheatland Woodshop, creating all our wooden toys + teethers.  We make everything in our shop unless stated as a boutique item that we've carefully ordered in specifically to meet the needs of our customers.

Why purchase from you?

Supporting small and local shops means so much more than purchasing from a box store. You're helping a mom stay home with her children; you're helping purchase glasses for their kids; you're helping give dance lessons, and most of all you're helping support someone's dream.

Refund Policy: 

If your purchase does not meet your expectations for any reason, let me know as soon as possible! I am easy to work with and will strive to make it right.

 

I have a no questions asked refund policy, as long as the following criteria are met;

 

1. The item is returned to me in it's original, unused condition with its original packaging. When returning an item, it is advisable to use tracking. 

 

2. We are not responsible for items lost in the mail. That is USPS or Canada Posts responsibility. Please wait 12 weeks for items to be declared “lost”.  Always choose tracked shipping to ensure a delivered item. 

 

3. Please let me know as soon as you are aware that you would like to return a purchase. I will happily refund within the first 30 days of purchase. 

 

4. If you need to cancel your order before the status has changed to ship, please note that we have a 8% cancellation fee to cover the cost of fees occurred from placing aNSV cancelling an order. 

 

I refund promptly when the item in question has arrived back to me. 

 

Refunds are made in the amount of the item purchased less the cost of shipping. 

 

Any other questions about our business or products? Drop us a line at nysh@thebabyniche.com